Who it’s for
Outbound call centers run lead-generation campaigns for insurance, solar and Medicare, with rows of agents repeating the same qualifying script thousands of times a day.
What needed to change
Headcount and turnover cap how many calls a center can make. Cold leads hang up the moment something sounds robotic, so reply speed and handling interruptions matter enormously. And most call centers won’t give up the dialer they already use.
What we built
How it works, step by step
- [01]
The center’s dialer calls a lead
- [02]
Live audio streams to the AI agent
- [03]
It listens and replies from the campaign script
- [04]
Qualified leads are warm-transferred to a human
- [05]
The outcome is posted back to the client’s system
Results so far
median AI reply time on real phone calls
simultaneous calls in load testing (capacity planned for 50+)
AI cost per talk-minute, measured on real calls
Decisions that mattered
- [01]Keep the client’s dialer. Their dialer dials and our AI answers, so there’s nothing new for the team to learn.
- [02]Tap the audio at the phone switch rather than through one carrier, so any carrier works.
- [03]Pre-record the repeated lines to cut voice costs, and keep listening tuned for speed.
The technology
For anyone curious about the tools. You don’t need to know any of this to work with us.